Amazon listing errors can be irritating at first. These codes can make uploading products to your store slower than you’d like.
However, Amazon listing error codes are crucial to optimizing your listings to maximize visibility and attract more sales. Paying attention to what they tell you will help you craft only the highest-quality listings.
To help you troubleshoot your listings, our Seller Support team has created this guide to the most common Amazon listing errors and how to fix them.
However, Amazon listing error codes are crucial to optimizing your listings to maximize visibility and attract more sales. Paying attention to what they tell you will help you craft only the highest-quality listings.
To help you troubleshoot your listings, our Seller Support team has created this guide to the most common Amazon listing errors and how to fix them.
Key Takeaways
- Most listing errors can be quickly fixed.
- Many error codes are related to uploading generic or brand-name product listings or mismatched information.
- Seller Central and Seller Support will help you fix error codes in your product listings.
What Are Amazon Listing Errors?
You may have come across a listing error when you’ve been preparing to add a new product to your Amazon store. Amazon listing errors occur when there is a problem with some of the information you have entered into the product listing page.
The appearance of a listing error code prevents you from entering information into the store or inventory that would cause problems for customers or other sellers. Examples of problems prevented by error codes include duplication, typos, or uploading of items prohibited by Amazon.
Most Amazon listing errors include a four-digit number. The message or the number reveals what the problem is with your listing. Sometimes it’s as quick and simple to correct as a typo; other times, it is a more complex and technical issue.
Learn what the codes mean and how to fix errors below.
The appearance of a listing error code prevents you from entering information into the store or inventory that would cause problems for customers or other sellers. Examples of problems prevented by error codes include duplication, typos, or uploading of items prohibited by Amazon.
Most Amazon listing errors include a four-digit number. The message or the number reveals what the problem is with your listing. Sometimes it’s as quick and simple to correct as a typo; other times, it is a more complex and technical issue.
Learn what the codes mean and how to fix errors below.
What Are the Most Common Amazon Listing Errors and How Do I Fix Them?
There are three core types of Amazon listing errors:
1. Product matching errors
2. Brand name errors
3. Generic product errors
In this section, we’ll talk you through the most common errors in each category.
1. Product matching errors
2. Brand name errors
3. Generic product errors
In this section, we’ll talk you through the most common errors in each category.
Product Matching Errors
Product matching is Amazon’s shortcut tool for adding products to your store inventory quickly. Amazon stores product information on a dedicated page for each product, complete with images and videos. Using this info means you don’t need to start from scratch with your product listing if that item is already sold on Amazon.
Common product matching errors include:
Common product matching errors include:
Product ID Errors
Product ID errors occur if there’s a problem matching your product with an existing product on the Amazon store. This might be because:
1. You used an ID number not in use.
2. You used an ID number associated with a different product.
The fix: Check your product GTIN ID number carefully. If it is correct, try inputting the ASIN (Amazon Standard Identification Number) from a matching product page instead. If you cannot resolve the issues this way, contact Seller Support.
1. You used an ID number not in use.
2. You used an ID number associated with a different product.
The fix: Check your product GTIN ID number carefully. If it is correct, try inputting the ASIN (Amazon Standard Identification Number) from a matching product page instead. If you cannot resolve the issues this way, contact Seller Support.
SKU Errors
SKU (Stock-Keeping Unit) errors occur when you use a SKU code already attached to another product, either in the Amazon store or inventory.
The fix: Delete the listing and start a new one using a unique SKU code.
The fix: Delete the listing and start a new one using a unique SKU code.
Product Attribute Errors
Product attribute errors occur when you use mismatched information that conflicts with what is known about that product.
The fix: Update with the correct information. Or, you can use the Fix My Product tool in Seller Central by following the path through Inventory Management to Suppressed Listings. From here, look for Incomplete Listings and then look for matching conflicts.
The fix: Update with the correct information. Or, you can use the Fix My Product tool in Seller Central by following the path through Inventory Management to Suppressed Listings. From here, look for Incomplete Listings and then look for matching conflicts.
Brand Name Errors
The Amazon Brand Name Policy contains a framework for how brand names work on the site. The policy protects the intellectual property of brand and product owners.
Common brand name errors include:
Common brand name errors include:
Error 5461
This code appears when you do not have permission to create a listing for this brand.
The fix: Check if you have spelled and spaced the brand name correctly. If this is correct, refer to the Brand Registry Selling Roles topic in Seller Central, where you’ll find detailed info to resolve your issue quickly. You can also apply for permission via the link in the error message.
The fix: Check if you have spelled and spaced the brand name correctly. If this is correct, refer to the Brand Registry Selling Roles topic in Seller Central, where you’ll find detailed info to resolve your issue quickly. You can also apply for permission via the link in the error message.
Error 5664
This code means you are attempting to list a generic product under a brand name.
The fix: If you would like to list a product under the brand name, use the link in the error code to apply.
The fix: If you would like to list a product under the brand name, use the link in the error code to apply.
Generic Product Errors
eneric products are those that don’t have an identifiable brand name or logo.
Common generic product errors include:
Common generic product errors include:
Error 5882
Error codes 5885/6/7 pop up when you attempt to change generic product listings for other sellers’ products.
The fix: Create a new listing for a generic product if you receive error codes 5885 or 5887. If you believe you have permission to edit generic product details and have encountered error code 5885, reach out to Seller Support.
The fix: Create a new listing for a generic product if you receive error codes 5885 or 5887. If you believe you have permission to edit generic product details and have encountered error code 5885, reach out to Seller Support.
How Can I Fix Other Amazon Listing Errors?: Frequently Asked Questions
Most issues with product listings can be resolved quickly by consulting the resources in Seller Central or by asking for assistance from Seller Support.
To find and fix active error codes:
1. Log in to Seller Central.
2. Hover over Inventory and click Manage Inventory.
3. Go to Listing Status to identify and fix issues.
Here are a few more common FAQs that Seller Support encounters.
To find and fix active error codes:
1. Log in to Seller Central.
2. Hover over Inventory and click Manage Inventory.
3. Go to Listing Status to identify and fix issues.
Here are a few more common FAQs that Seller Support encounters.
FAQs
Why is my Amazon listing status "Suppressed"?
A suppressed listing is one that is hidden from customer views because it violates an Amazon policy or is incomplete. To find out why the listing is suppressed, go to your inventory on Amazon and locate the Suppressed tab. Click on the listing to find out more.
How do I fix a "Detail Page Removed" error?
This error might occur when a listing is incomplete or a policy is violated. You can check this in My Inventory through the Suppressed/Inactive tab.
What should I do if my Amazon inventory is stranded?
A stranded inventory is usually one that is inactive or does not currently have any products for sale on Amazon. Product listing issues, policy violations and other issues can also cause a stranded inventory.
You will need to reactivate or remove the inventory. You can find more help with this in Seller Central.
You will need to reactivate or remove the inventory. You can find more help with this in Seller Central.
More Support for Sellers
You can learn more about selling with Amazon and how to grow your online business with our suite of resources on Seller Central. Find out more about fees and pricing, Amazon FBA and much more.
